Director of Independent Living

The Director of Independent Living manages Luther Park Apartments and Rose Glen Apartments at Luther Park Community. The Director has responsibility for the physical appearance, financial performance and tenant relations in the buildings. The Director also manages rental homes owned by Luther Park Community.

• Conduct regular community outreach and marketing activities to develop a continuous stream of new tenants and maintain occupancy at the highest levels.
• Respond to requests from potential tenants, conduct tours, assist with completing paperwork and coordinate with the Facilities Department to insure a satisfactory move-in experience for new residents.
• Assess the health, well-being and cognitive status of residents prior to move in to ensure suitability for the independent living environment. Periodically review physical and cognitive status of residents and provide referrals to higher levels of care as needed.
• Coordinate activities for residents such as celebrations, trips, educational programs and meetings and publicize as appropriate. Produce and distribute a monthly activities calendar.
• Periodically assess resident satisfaction, including when moving out, share results with appropriate departments and implement changes to improve the overall resident experience.
• Address resident concerns and grievances quickly and appropriately, striving for a mutually agreeable resolution. Notify family members when addressing issue with residents directly does not produce satisfactory results. Escalate problems or grievances as needed.
• Coordinate scheduling of the Community Center and other meeting rooms for private use by residents or staff.
• Provide overall financial management of the apartments including collecting and recording monthly rent, refunding deposits and selling lunch tickets. Collect on past due accounts as needed. Maintain accurate financial records and periodically reconcile records with the Finance Dept.
• Prepare and monitor an annual budget. Ensure invoices are submitted to Finance for timely payment.
• Monitor and maintain standards of safety, quality and overall satisfaction of tenants. Serve as the point of contact for any city or state inspectors of the apartments.
• Maintain keys for all apartments and both buildings. Keep accurate records of distribution of keys to family members and other non-residents.
• When appropriate recommend the Section 8 voucher program available from Des Moines Housing as well as communicating who their representative will be at Des Moines Housing.
• Perform move-out inspections for accurate refunding of damage deposits. Collaborate with leadership of The Gardens or the Trinity Center when residents are transferred to another Luther Park Community.
• Manage Luther Park Community rental houses by coordinating new rentals, maintenance requests, inspections, move-outs and addressing tenant issues as needed.
• Perform other duties as assigned.

• Must be able to pass a background check and pre-employment physical.
• Must have valid driver’s license.
• Three years of experience in senior living, hospitality industry and/or property management.
• Bachelor’s degree in social work, gerontology, human services, management or a related field from an accredited educational institution.
• Knowledge of MS Office products including Word, Excel and Outlook.
• Working knowledge of accounting principles.
• Ability to building effective working relationships with people of all backgrounds.
• Excellent verbal and written communication skills.
• Self-directed and ability to work independently.
• Support of Luther Park Community’s mission, vision and core values.