Cathie Brady and Barbara Frank, of B&F Consulting, help long term care communities be better places to live and work. They teach leaders the how of change and provide practical step-by-step help for staff stability and engagement, individualized care, and quality improvement. For Quality Partners of Rhode Island, they helped 254 nursing homes in 21 states improve quality by engaging staff. B&F led a team in the New Orleans Nursing Home Staffing Project, which helped nursing homes recover from the aftermath of Hurricane Katrina, and co-produced a film with Louisiana Public Broadcasting called The Big Uneasy: Katrina’s Unsung Heroes. B&F were faculty for an Advancing Excellence four state project to help struggling nursing homes stabilize and improve, and for a Pioneer Network learning collaborative in which 49 nursing homes achieved quality improvements by using key systems to engage staff in person-centered care. Brady and Frank coauthored with David Farrell, Meeting the Leadership Challenge in Long-Term Care: What You Do Matters (Health Professions Press 2011) and Long-Term Care Leaders’ Guide to High Performance: Doing Better Together: (Health Professions Press 2018).
David Farrell, MSW, LHNA has served as a licensed nursing home administrator in long term care for 30 years, starting his career as a certified nursing assistant. David has instinctively focused on how to support staff, so they have what they need to provide good care. His focus on staff well-being is matched by his passion for data that he routinely shares with his team so that together, they can make needed improvements. David is a nationally known leader in quality improvement and culture change who documents the business case for providing a positive work environment and translates research about good leadership into daily practice. A published author and former Pioneer Network board member, David has worked for QIO’s in 21 states, played a lead role in the Nursing Home Quality Initiative, and has advised CMS on quality improvement and staff engagement.