ECSI Products and Services

BCG Research - Satisfaction Surveys

2600 72nd   Suite F
Urbandale, IA  50322

BCG Research provides professional research, analysis and comprehensive data services to long term care providers across Iowa. Their dedicated teams of experienced professionals work with providers of all types across the long term care profession. BCG Research, a division of Brighton Consulting Group, offers customzied and industry-approved satsfaction surveys for staff and residents (CoreQ).
Since 2000, BCG Research has assisted organizations with conducting and compiling resident satisfaction surveys. BCG Research understands the value of accurately interpreted data and the importance of applying the information to the individual facility to achieve better results for both your residents and organization.

    1. Approved vendor for CoreQ surveys.
    2. Currently serving over 170 facilities.
    3. Customized surveys and reporting to suit your needs.
    4. Confidential and ease of distribution.
    5. Benchmark results to compare state-wide facilities

You can find sample survey reports at BCG. Contact to learn about pricing, including bundling options. 

HPSI Purchasing Services

Box 86  
Ida Grove, IA  51445
800.223.4774, ext. 419

Health Purchasing Services (HPSI)—the most competitive source of products and supplies for your organization—offers:
  • Medical, food, housekeeping supplies and capital equipment
  • Cost analysis of all new products being considered
  • Automated rebate tracking for maximum return
  • Menu services that meet HACCP rules and guidelines including menus, prep sheets, guidelines, and proportioned menus. 

For nearly five decades, HPSI has been an industry leader and innovator in group purchasing methods, technologies and services. Today, we are the largest, fastest growing and most progressive group purchasing organization in North America. Utilizing the purchasing power of our vast membership base, HPSI has created an unparalleled network of local, regional, and national contracts which provide substantial volume discounts and low prices on a wide range of quality name-brand products, services and equipment.

For more information, you can contact Chris Schable at 515.291.2389, 800.948.5509 (fax) or via e-mail

Iowa Long Term Care Risk Management Association

1501 42nd Street, Suite 220  
West Des Moines, IA  50266

Iowa Long Term Care Risk Management Association (ILTCRMA), a group self-insured association, provides workers’ compensation coverage to more than 190 Iowa long term care providers. ILTCRMA is professionally administered by Cannon Cochran Management Services, Inc. (CCMSI), a recognized leader in the risk management industry. CCMSI specializes in working with clients to develop effective group self-administered programs.

ILTCRMA provides a tailored loss prevention program and consultations with trained loss control professionals who know the long term care industry. The program provides a wide range of services designed to monitor treatment and reduce costs associated with claims. The medical management program assists in providing excellent care for your employees, as well as, returning employees back to work.

ILTCRMA exists for the sole benefit of its membership and is governed by a board of trustees, comprised of long term care owners and administrators who ensure that member needs and concerns come first.

TrueNorth Companies

500 1st St. SE  
Cedar Rapids, IA  52401

TrueNorth logo

TrueNorth Companies…
sound unwavering direction, the best, most direct way.

Our Goal
To help our clients achieve what they would want… if they knew the possibilities.

TrueNorth has passion and dedication to helping clients find the direction that best fits your company’s needs and goals. We have over 200 employees to serve you statewide.

By specializing in the long term care profession, TrueNorth has the experience and knowledge to speak your language. We make it our business to know your profession.

Risk Management

TrueNorth monitors all of the top markets in the healthcare niche to assure our clients receive the best coverage terms and conditions at the lowest cost of risk.

Because we specialize in healthcare, we understand the unique risks associated with your business. This allows us maximum leverage when negotiating with insurance companies. We are in a better position to negotiate better terms and conditions regarding underwriting acceptability.

Let us help you with your business insurance needs including:
- Excess Liability
- Administrators & Medical Directors Professional Liability
- Workers Compensation
- Property
- Bonds/Crime
- Business autos
- Directors & Officers/Employment Practices/Fiduciary Liability
- Managed Care Errors & Omissions
- Professional Liability including Sexual Abuse & Molestation

For detailed quote information or a personal visit, please contact:

Matthew Evans, Risk Management Professional Liability Specialist
319.739.1458 (w) or toll free 800.798.4080 ext. 1458

Lee Agency

200 Ford Ave.  
Muscatine, IA  52761

The Lee Agency, founded in 1978, specializes in meeting the insurance needs of providers throughout the long term care continuum. As a leading insurer of nursing facilities, assisted living programs, residential care facilities and senior living communities, Lee Agency’s experience and expertise can help your organization protect all aspects of its business including:

Life and Health
Directors and Officers Liability
Employment Practices Liability

Lee Agency insures 150+ long term care providers and senior housing communities. Over the past 15 years, more than 99% of long term care continuum clients have renewed their coverage with Lee Agency.

Lee Agency's dedicated service team for LTC clients includes both former and current RNs (including a former ADON) as well as commercial insurance experts. Together, the service team at Lee Agency brings experience, understanding, and tested ability to the insurance partnership.

In addition, Lee Agency has exclusive Iowa-based relationships with several specialized coverage providers including Allied Insurance, CNA, Fireman’s Fund, GuideOne Insurance and HealthCap RRG. Through these specialty companies, Lee Agency has access to virtually every insurance product type available. For further information, or to contact Lee Agency, visit or call 1.800.225.9252.

Independent Insurance Services

11 E. Church Street  
Marshalltown, IA  50158

Independent Insurance Services dates back to the 1930s when it start as a local family-owned insurance agency. Today, Independent Insurance Services is part of a multi-agency group (LMC Insurance and Risk Management, Inc.) with local agencies throughout the midwest.

Independent Insurance Services specializes in development and administration of insurance programs and solutions for the healthcare profession. As part of the LMC Group, they bring the proven experience, services and insurance markets that were previously reserved for their endorsed programs for the Iowa, Nebraska and Wisconsin Hospital Associations. Independent Insurance Services now brings their expertise, additional services, insurance markets and competitively priced insurance products to IHCA ICAL member nursing facilities, assisted living programs, residential care facilities and senior living communities through their ECSI endorsed insurance and risk management program.

Products and services now available to IHCA ICAL members through Independent Insurance Services include:

  • Property Insurance
  • Professional Liability Insurance
  • Bonds
  • General Liability Insurance
  • Workers Compensation Insurance
  • Umbrella Insurance
  • EPLI/D&O Insurance
  • Claims Management
  • MyWave
  • Workers Compensation Analysis
  • Risk Management Team
  • Commercial Auto Insurance

Independent Insurance Services offers specialized insurance coverage for IHCA ICAL members through these insurance carriers:

  • Allied Insurance Company
  • CNA Insurance Company
  • EMC Insurance Companies
  • GuideOne Insurance Company
  • Midwest Medical Insurance Company
  • Iowa Long Term Care Risk Management Association
  • NSI-West Bend Mutual
  • United Fire & Casualty Company
  • Argent
  • United Heartland Insurance Company

Contact Information
Lance Horbach is Managing Director of the Independent Insurance Services' ECSI endorsed LTC insurance and risk management program. Lance has over 11 years experience focusing on highly-regulated and complex insurance risks. He is recognized statewide as an authority on medical liability reforms and workers compensation. For further information on the Independent Insurance Services LTC insurance program, please contact Lance at 641.752.4618. 

CE Solutions

1111 West San Marnan Drive  PO Box 2817
Waterloo, IA  50704

CE Solutions, a division of VGM Education in Waterloo, Iowa, provides innovative online e-learning solutions for your health care staff at special "Members Only" pricing exclusively for IHCA ICAL members.

With the simple click of a mouse, your staff can access over 400 online courses that include required state training for Mandatory Reporter, Dependent Adult Abuse, and Chronic Confusion and Dementing Illness. Also available are fun and interactive courses to meet annual training requirements including Safety Fair and the Wound Care Series, a proactive training in wound care prevention, treatment, and management. The Caring for You Series for health care assistants teaches critical thinking skills through a proactive thought process.

They bring an expertise in long term and post-acute care education programming for skilled nursing, assisted living, home health and hospice care. For more information, click here to contact CE Solutions.


1945 Lakepointe Drive  
Lewisville, TX  75057

Teladoc - Introducing a whole new meaning to "The doctor can see you now."

With Teladoc's virtual care delivery platform, a doctor really can see you now - on your schedule - no matter where you are or what time it is. So whether you're at home or on the road, there's no need to schedule a doctor's appointment days in advance or wait for hours in an expensive emergency room filled with sick people. Talk to our Senior Residential Care Specialists to explore how Teladoc's benefits can add value to your facility's services. For more information, contact Greg Brown at 469.999.8549 or Greg Peebles at 281.831.5635.


4300 Stevens Creek Blvd. #185  
San Jose, CA  95129

PayActiv is a financial wellness platform that provides earned wage access and many additional services. Your employees can access a portion of the wages for the hours they have already worked, pay bills from their phone, get discounts at participating pharmacy stores, get free 1-1 financial counseling and start a savings plan—all from the PayActiv mobile phone app or website. It works for businesses of any size. No operational change is required, and it works with all HR/HCM payroll systems.

The PayActive platform brings:

- At Zero cost to employers, improvements in employee engagement, retention and recruitment.
- Reduced turnover rates.

Contact: Sohail Aslam, 


2800 University, Suite 112  
West Des Moines, IA  50266

Touché is a digital platform to assist providers with their admission process regardless of payor source. This digital platform will assist you in completing all your required background checks, complete a Medicaid application, plus a lot more in one easy to access location. Touché was developed by long-term care providers for long-term care providers.