Appropriate Relationships with Residents/Tenants/Clients and Families
August 8, 2013 (Thursday)
Start Time: 10:00 a.m.. (Duration 50 - 60 minutes)
Health Care Assistants play a key role in relationships with resident/tenants/clients and families by “building trust,” “helping with involvement,” and “keeping the residents/tenants/clients and families happy.” Staff attitudes, mutual cooperation, meaningful engagement, and shared expectations lay the foundation for relationships and the customer service provided by a facility.
This informative webinar will review the roles and expectations of the health care assistant for establishing appropriate relationships with residents/tenants/clients and families. There will be discussion on how appropriate and constructive resident/tenant/client, and family relationships, can go a long way in improving the quality of care and quality of life for your residents/tenants/clients.