Products and Services

• Resident and Tenant Satisfaction Surveys
• Employee Satisfaction Surveys
• Satisfaction Survey Interpretation and consulting

Since 2000, BCG Research has assisted organizations with conducting and compiling resident satisfaction surveys. BCG Research understands the value of accurately interpreted data and the importance of applying the information to the individual facility to achieve better results for both your residents and organization.

Brighton Consulting Group provides a wide range of services to Iowa providers of long-term care.  BCG provides comprehensive data processing services utilizing Keane Healthcare Solutions. System integration and monthly reports help showcase the many years of experience of the data processing staff.  Medicare and Medicaid Claims submission is also packaged with these services. Contact Jim Wilkes (319) 626-4710 (ext. 232) for more information.

BCG also assists many Iowa providers in the submission of Medicare and Medicaid cost reports.  Recent system updates and increasing review of the fiscal intermediaries adds to the complexity of these submissions.  Fees for these services are very reasonable and we add statewide comparative data for our clients. Contact Diane McKenzie at (515) 252-0795 for more information.

BCG Research provides resident and tenant satisfaction surveys, employee satisfaction surveys, and satisfaction survey interpretation and consulting. BCG Research understands the value of accurately interpreted data and the importance of applying the information to the individual facility to achieve better results for both your residents and organization. Contact Lisa Jesse (515) 252-0795 for more information.

Brighton Consulting Group has worked with more than 80 percent of the providers in the State since 1994 and we continue to support all members of the Iowa Health Care Association and the Iowa Center for Assisted Living.  Jeff Steggerda, president, assists many organizations and ownership groups with planning, structure and other strategic issues to increase the effectiveness on both financial and operational fronts. Jeff has a variety of models and specific data sets that can be accessed to help companies with sound decisions regarding their future and the communities they serve. For more information contact Jeff at (515) 252-0795.

Health Purchasing Services (HPSI)—the most competitive source of products and supplies for your organization—offers:

• Medical, food, housekeeping supplies and capital equipment
• Cost analysis of all new products being considered
• Automated rebate tracking for maximum return
• Menu services that meet HACCP rules and guidelines including menus, prep sheets, guidelines, and proportioned menus. 

For nearly four decades, HPSI has been an industry leader and innovator in group purchasing methods, technologies and services. Today, we are the largest, fastest growing and most progressive group purchasing organization in North America. Utilizing the purchasing power of our vast membership base, HPSI has created an unparalleled network of local, regional, and national contracts which provide substantial volume discounts and low prices on a wide range of quality name-brand products, services and equipment.

For more information, you can contact Chris Schable at 712.364.2132 (local), 712.364.2133 (fax) or via e-mail christinas@hpsionline.com.

Iowa Long Term Care Risk Management Association (ILTCRMA), a group self-insured association, provides workers’ compensation coverage to more than 190 Iowa long term care providers. ILTCRMA is professionally administered by Cannon Cochran Management Services, Inc. (CCMSI), a recognized leader in the risk management industry. CCMSI specializes in working with clients to develop effective group self-administered programs.

ILTCRMA provides a tailored loss prevention program and consultations with trained loss control professionals who know the long term care industry. The program provides a wide range of services designed to monitor treatment and reduce costs associated with claims. The medical management program assists in providing excellent care for your employees, as well as, returning employees back to work.

ILTCRMA exists for the sole benefit of its membership and is governed by a board of trustees, comprised of long term care owners and administrators who ensure that member needs and concerns come first.

TrueNorth Companies…
sound unwavering direction, the best, most direct way.

Our Goal
To help our clients achieve what they would want… if they knew the possibilities.

TrueNorth has passion and dedication to helping clients find the direction that best fits your company’s needs and goals. We have over 200 employees to serve you statewide. In addition to employee benefits and risk management solutions, we have the expertise to assist you with qualified retirement plans, executive benefits and business continuation planning.

By specializing in the long term care profession, TrueNorth has the experience and knowledge to speak your language. We make it our business to know your profession.

After research with the IHCA ICAL members we developed a plan to help attract better quality employees, improve employee morale and job satisfaction, and reduce employee turnover. Our first offering to the association is TrueChoices Limited Medical Plan.

TrueChoices Limited Medical Plan

As a member, you will receive exclusively designed program offering health benefits to your employees and their families.

Plan Solution Advantages
- Eight plan designs available (Choose 2 options to offer your employees)
- Discounted rates for IHCA/ICAL members
- Employee-pay-all or employer contribution
- Four-tier rates
             - Employee only
             - Employee + child
             - Employee + spouse
             - Family
- Important protection for day-to-day medical needs
- Hassle free enrollment and administration

Also available
- Dental insurance
- Short-term disability insurance
- Group term life insurance w/ AD&D rider

Key features
- Simple to enroll
- Easy administration
- Customer service provided by TrueNorth and insurance administrator

Coverage
- Physician office visit
- Inpatient and outpatient hospital
- Prescription drugs
- Wellness
- Diagnostic x-ray & lab
- Off-the-job accidental injury
- Access to hearing aid discounts, vision, nurse hotline and counseling

Risk Management

TrueNorth monitors all of the top markets in the healthcare niche to assure our clients receive the best coverage terms and conditions at the lowest cost of risk.

Because we specialize in healthcare, we understand the unique risks associated with your business. This allows us maximum leverage when negotiating with insurance companies. We are in a better position to negotiate better terms and conditions regarding underwriting acceptability.

Let us help you with your business insurance needs including:
- Excess Liability
- Administrators & Medical Directors Professional Liability
- Workers Compensation
- Property
- Bonds/Crime
- Business autos
- Directors & Officers/Employment Practices/Fiduciary Liability
- Managed Care Errors & Omissions
- Professional Liability including Sexual Abuse & Molestation

With over 100 facilities across the state under our management, we are able to leverage the volume of business so you receive the best the market has to offer – and then some!

For detailed quote information or a personal visit, please contact:

Vonni Robinson, TrueNorth Benefit Consultant
319.739.1214 (w) or 319.929.1707 (c)
or
Matthew Evans, Risk Management Professional Liability Specialist
319.739.1458 (w) or toll free 800.798.4080 ext. 1458

E-Health Data Solutions got its start in 1997 as a project using MDS data to increase quality of resident care and secure proper payment for services provided. As the project matured, the team confirmed that nurses could improve resident care if their information system put critical resident information within three clicks of a mouse…which led to the development of CareWatch™ and RiskWatch™.

CareWatch helps you improve survey outcomes and assure proper reimbursement for services while reducing risk and liability. Customers who subscribe to CareWatch have:

• lowered insurance costs
• reduced survey citations
• achieved a better case mix index thru management of MDS and SNF admissions.

The CareWatch repository has all the key information required to manage within the case-mix MDS payment system and helps make the SNF workforce a more efficient and effective team.

RiskWatch from e-Health Data Solutions provides an internet-based repository for skilled nursing facilities, residential care facilities and assisted living programs to log problematic events as they occur. Capturing occurrences this way allows the organization to remedy problems, detect trends, systematically improve care processes, conform to state reporting guide lines and reduce the risk of future occurrences.

Recent innovations from eHealth Data Solutions
EHDS is introducing three new innovations that will help increase nursing home productivity by providing better data, enabling facility leaders to make better decisions for cost effective, resident-centered care and services.

MDS Transmission Watch. The MDS submission process just became easier! Nursing homes can submit their MDS files directly to the state via CareWatch®. It's easy; make the corrections, submit through CareWatch®, retrieve the CMS reports through EHDS and it's done! The use of the AT&T global dialer is completely eliminated.

RUG IV Compare Budgeting Model. How will the proposed Medicare reimbursement schedule will impact your operations? EHDS has created a new CareWatch® analysis module that demonstrates the new rules using the facility's own MDS data. It will show, in just minutes, how these changes could affect both residents and the facility.

Quality Watch™. Fill in the gaps left behind in the new CMS 5-Star Rating system by supplementing your own performance data (QI/QMs) and adding a narrative to your facility’s rating. This will give consumers doing side-by-side comparisons of multiple facilities the most complete and up-to-date data when making placement decisions for a loved one.

To learn more about these products or the other EHDS services (Care Watch, Risk Watch, UB Watch), contact John Sheridan at 216.387.5400.

The Lee Agency, founded in 1978, specializes in meeting the insurance needs of long term care providers. As a leading insurer of long term care facilities in Iowa, Lee Agency’s experience and expertise can help your organization protect all aspects of its business including:

Property
Liability
Auto
Life and Health
Directors and Officers Liability
Employment Practices Liability

Nearly 25 percent of Iowa’s LTC providers are served by Lee Agency. Over the past 15 years, more than 99 percent of our LTC clients have renewed their coverage with us.

Our dedicated customer service team for our LTC clients includes Janet Grady, a former registered nurse; Diane Thiering, a not-for-profit and religious institution expert; and Pam Thompson, a former assisted living director. Our service team brings experience, understanding, and tested ability to your insurance partnership.

Because of our expertise, Lee Agency has exclusive Iowa-based relationships with several specialized coverage providers including GuideOne Insurance and HealthCap RRG. Through our contracted companies, Lee Agency has access to virtually every insurance product type available. For further information, or to contact Lee Agency, visit www.leeinsure.com or call 1.800.225.9252.

Nursing Resources International, Inc. (NRI) is a firm specializing in the recruitment of qualified RNs, PTs, medical technologists and other health care personnel from other countries, primarily the Philippines and India. Our goal is to provide our clients with professional nursing and therapy staff that not only have the professional credentials and background to provide quality service, but also have the tools they need to adjust successfully to their new environment and the workplace setting.

What sets us apart?  NRI established and operates a licensed recruitment agency in both the Philippines and India.

• We personally interview every candidate to validate the quality of the professional being presented.
• On behalf of the employer, we present offers, negotiate employment contracts, and assure that all immigration approval activities are on track.
• We have our own educational review programs in both countries to prepare the candidates for the exams they must pass to become licensed in the U. S.
• NRI works with both the employer and employee to assure a compatible match with both the position to be filled and the community in which the facility is located.
• We offer a full six-month guarantee for a replacement if the original candidate does not work out – for whatever reason.

NRI principals are Dan Splain, a former hospital administrator, and Elizabeth Deleon Stolkowski, R.N., J.D., a former recruited nurse with additional experience in business and education.  Representing NRI is Bill Kempiners, former executive director of the Illinois Health Care Association/Illinois Center for Assisted Living, whose office is in Springfield, IL. He can be contacted at bkemp1100@sbcglobal.net or 217.523.1100. For more information see the NRI brochure.

Storey Kenworthy, is a third generation family-owned office product, printing, promotional, and furniture dealer that has served Iowa for over 70 years. Storey Kenworthy is the 14th largest independent office supply distributor in the nation and the largest in Iowa. Recently, Storey Kenworthy was voted “Best place to buy office products” by the Des Moines Business Record.

What makes Storey Kenworthy different?

• National Buying Power Backed by $5.2 billion in buying power means Storey Kenworthy can purchase competitively so you get more for your supply dollars. Members of all sizes can expect “A” level pricing.
• Free Delivery All orders are available with free shipping and no minimum purchase is required.
• Convenient Ordering Choose the ordering method that is easiest for you— the Internet, phone, or fax. Monthly billing included.
• Local Customer Service With over 150 employees in six different sales locations throughout Iowa, Storey Kenworthy’s knowledgeable staff is here to serve you. Store locations include: Des Moines, Ames, Fort Dodge, Spirit Lake, Mason City, and Decorah.

Start saving on all your office supply needs! Contact Storey Kenworthy to set up an account to access their extensive online catalog or they can provide a printed catalog. Contact Ed Minnick, Storey Kenworthy Vice President of Sales, at 800.622.4536 ext. 216.

Seminole Energy Services can help IHCA and ICAL member facilities and corporations manage and save on their natural gas costs with discount priced natural gas and excellent, reliable service. This opportunity is possible because of a recent tariff change by MidAmerican Energy that has opened the opportunity for small users of natural gas to combine together to purchase as one larger pool. Seminole Energy operates a similar purchasing pool serving 180 school districts in Iowa, Nebraska and Kansas.

Seminole, a privately-owned, American-based company headquartered in Tulsa, OK, operates in 14 states serving over 10,000 customers. Their Iowa office is located in Urbandale. For a no-cost, no-obligation savings analysis and program information, contact David Stokes at 515.278.2254.