Products and Services

• Resident and Tenant Satisfaction Surveys
• Employee Satisfaction Surveys
• OIG Excluded Provider Testing
• Satisfaction Survey Interpretation and consulting
• Corporate Compliance Education, Strategies and Procedures

Since 2000, BCG Research has assisted organizations with conducting and compiling resident satisfaction surveys. BCG Research understands the value of accurately interpreted data and the importance of applying the information to the individual facility to achieve better results for both your residents and organization.

BCG Research has developed procedures for reliable and timely monthly look-ups. We are also assisting providers with development and implementation of the Corporate Compliance programs required beginning 2013. BCG understands the uniqueness of Iowa's independent long term care facilities and organizations, and can help in structuring guidelines and calendars for providers.

BCG provides a wide range of services to Iowa providers of long term care.  BCG provides comprehensive data processing services utilizing Keane Healthcare Solutions. System integration and monthly reports help showcase the many years of experience of the data processing staff.  Medicare and Medicaid Claims submission is also packaged with these services. Contact Jim Wilkes 319.626.4710 (ext. 232) for more information.

BCG also assists many Iowa providers in the submission of Medicare and Medicaid cost reports.  Recent system updates and increasing review of the fiscal intermediaries adds to the complexity of these submissions.  Fees for these services are very reasonable and we add statewide comparative data for our clients. Contact Diane McKenzie at 515.252.0795 for more information.

BCG Research provides resident and tenant satisfaction surveys, employee satisfaction surveys, and satisfaction survey interpretation and consulting. BCG Research understands the value of accurately interpreted data and the importance of applying the information to the individual facility to achieve better results for both your residents and organization. Contact Lisa Jesse 515.252.0795 for more information.

Brighton Consulting Group has worked with more than 80 percent of the providers in the State since 1994 and we continue to support all members of the Iowa Health Care Association and the Iowa Center for Assisted Living.  Jeff Steggerda, president, assists many organizations and ownership groups with planning, structure and other strategic issues to increase the effectiveness on both financial and operational fronts. Jeff has a variety of models and specific data sets that can be accessed to help companies with sound decisions regarding their future and the communities they serve. For more information contact Jeff Steggerda at 515.252.0795 or visit the BCG Research website.

Health Purchasing Services (HPSI)—the most competitive source of products and supplies for your organization—offers:

• Medical, food, housekeeping supplies and capital equipment
• Cost analysis of all new products being considered
• Automated rebate tracking for maximum return
• Menu services that meet HACCP rules and guidelines including menus, prep sheets, guidelines, and proportioned menus. 

For nearly four decades, HPSI has been an industry leader and innovator in group purchasing methods, technologies and services. Today, we are the largest, fastest growing and most progressive group purchasing organization in North America. Utilizing the purchasing power of our vast membership base, HPSI has created an unparalleled network of local, regional, and national contracts which provide substantial volume discounts and low prices on a wide range of quality name-brand products, services and equipment.

For more information, you can contact Chris Schable at 712.364.2132 (local), 712.364.2133 (fax) or via e-mail christinas@hpsionline.com.

Iowa Long Term Care Risk Management Association (ILTCRMA), a group self-insured association, provides workers’ compensation coverage to more than 190 Iowa long term care providers. ILTCRMA is professionally administered by Cannon Cochran Management Services, Inc. (CCMSI), a recognized leader in the risk management industry. CCMSI specializes in working with clients to develop effective group self-administered programs.

ILTCRMA provides a tailored loss prevention program and consultations with trained loss control professionals who know the long term care industry. The program provides a wide range of services designed to monitor treatment and reduce costs associated with claims. The medical management program assists in providing excellent care for your employees, as well as, returning employees back to work.

ILTCRMA exists for the sole benefit of its membership and is governed by a board of trustees, comprised of long term care owners and administrators who ensure that member needs and concerns come first.

TrueNorth Companies…
sound unwavering direction, the best, most direct way.

Our Goal
To help our clients achieve what they would want… if they knew the possibilities.

TrueNorth has passion and dedication to helping clients find the direction that best fits your company’s needs and goals. We have over 200 employees to serve you statewide. In addition to employee benefits and risk management solutions, we have the expertise to assist you with qualified retirement plans, executive benefits and business continuation planning.

By specializing in the long term care profession, TrueNorth has the experience and knowledge to speak your language. We make it our business to know your profession.

After research with the IHCA ICAL members we developed a plan to help attract better quality employees, improve employee morale and job satisfaction, and reduce employee turnover. Our first offering to the association is TrueChoices Limited Medical Plan.

TrueChoices Limited Medical Plan

As a member, you will receive exclusively designed program offering health benefits to your employees and their families.

Plan Solution Advantages
- Eight plan designs available (Choose 2 options to offer your employees)
- Discounted rates for IHCA/ICAL members
- Employee-pay-all or employer contribution
- Four-tier rates
             - Employee only
             - Employee + child
             - Employee + spouse
             - Family
- Important protection for day-to-day medical needs
- Hassle free enrollment and administration

Also available
- Dental insurance
- Short-term disability insurance
- Group term life insurance w/ AD&D rider

Key features
- Simple to enroll
- Easy administration
- Customer service provided by TrueNorth and insurance administrator

Coverage
- Physician office visit
- Inpatient and outpatient hospital
- Prescription drugs
- Wellness
- Diagnostic x-ray & lab
- Off-the-job accidental injury
- Access to hearing aid discounts, vision, nurse hotline and counseling

Risk Management

TrueNorth monitors all of the top markets in the healthcare niche to assure our clients receive the best coverage terms and conditions at the lowest cost of risk.

Because we specialize in healthcare, we understand the unique risks associated with your business. This allows us maximum leverage when negotiating with insurance companies. We are in a better position to negotiate better terms and conditions regarding underwriting acceptability.

Let us help you with your business insurance needs including:
- Excess Liability
- Administrators & Medical Directors Professional Liability
- Workers Compensation
- Property
- Bonds/Crime
- Business autos
- Directors & Officers/Employment Practices/Fiduciary Liability
- Managed Care Errors & Omissions
- Professional Liability including Sexual Abuse & Molestation

With over 100 facilities across the state under our management, we are able to leverage the volume of business so you receive the best the market has to offer – and then some!

For detailed quote information or a personal visit, please contact:

Vonni Robinson, TrueNorth Benefit Consultant
319.739.1214 (w) or 319.929.1707 (c)
or
Matthew Evans, Risk Management Professional Liability Specialist
319.739.1458 (w) or toll free 800.798.4080 ext. 1458

Founded in 2001 and currently serving over 1900 facilities nationwide, the eHealth Data Solutions mission is to serve the long term care profession by providing tools that increase quality, reduce risk, and provide higher value and cost effective resident-centered care using evidence-based decisions.  

Our products: CareWatch®, RiskWatch®, UBWatch®, Quality Watch™,  and Survey Watch™ work together to enhance organizational performance and support continuous quality improvement. These innovative web based information systems provide:

• data integrity for the MDS,
• UB-04 management,
• RUGs and potential RUGs analyses,
• customized State Watch reimbursement reports,
• occurrence reporting,
• survey benchmarking,
• readmissions analysis, and
• treatment plans—all emphasizing quality of care.  

Bundled together, these tools provide a comprehensive solution that enable organizations to make the connection between better data, better decisions, and better resident-centered care.

eHealth Data Solutions products are used by long term care organizations large and small, as well as by groups such as the Joint Commission and Lloyd’s of London.

To learn more or to schedule a demo, please contact us at 888.562.8906 or via email at info@ehds.biz. You can also visit our website at www.ehds.biz. 

The Lee Agency, founded in 1978, specializes in meeting the insurance needs of providers throughout the long term care continuum. As a leading insurer of nursing facilities, assisted living programs, residential care facilities and senior living communities, Lee Agency’s experience and expertise can help your organization protect all aspects of its business including:

Property
Liability
Auto
Life and Health
Directors and Officers Liability
Employment Practices Liability

Lee Agency insures 150+ long term care providers and senior housing communities. Over the past 15 years, more than 99% of long term care continuum clients have renewed their coverage with Lee Agency.

Lee Agency's dedicated service team for LTC clients includes both former and current RNs (including a former ADON) as well as commercial insurance experts. Together, the service team at Lee Agency brings experience, understanding, and tested ability to the insurance partnership.

In addition, Lee Agency has exclusive Iowa-based relationships with several specialized coverage providers including Allied Insurance, CNA, Fireman’s Fund, GuideOne Insurance and HealthCap RRG. Through these specialty companies, Lee Agency has access to virtually every insurance product type available. For further information, or to contact Lee Agency, visit www.leeagencyinc.com or call 1.800.225.9252.

Seminole Energy Services can help IHCA and ICAL member facilities and corporations manage and save on their natural gas costs with discount priced natural gas and excellent, reliable service. This opportunity is possible because of a recent tariff change by MidAmerican Energy that has opened the opportunity for small users of natural gas to combine together to purchase as one larger pool. Seminole Energy operates a similar purchasing pool serving 180 school districts in Iowa, Nebraska and Kansas.

Seminole, a privately-owned, American-based company headquartered in Tulsa, OK, operates in 14 states serving over 42,000 customers. Their Iowa office is located in Urbandale. For a no-cost, no-obligation savings analysis and program information, contact David Stokes at 515.306.4946.

Independent Insurance Services dates back to the 1930s when it start as a local family-owned insurance agency. Today, Independent Insurance Services is part of a multi-agency group (LMC Insurance and Risk Management, Inc.) with local agencies throughout the midwest.

Independent Insurance Services specializes in development and administration of insurance programs and solutions for the healthcare profession. As part of the LMC Group, they bring the proven experience, services and insurance markets that were previously reserved for their endorsed programs for the Iowa, Nebraska and Wisconsin Hospital Associations. Independent Insurance Services now brings their expertise, additional services, insurance markets and competitively priced insurance products to IHCA ICAL member nursing facilities, assisted living programs, residential care facilities and senior living communities through their ECSI endorsed insurance and risk management program.

Products and services now available to IHCA ICAL members through Independent Insurance Services include:

• Property Insurance
• Professional Liability Insurance
• Bonds
• General Liability Insurance
• Workers Compensation Insurance
• Umbrella Insurance
• EPLI/D&O Insurance
• Claims Management
• MyWave
• Workers Compensation Analysis
• Risk Management Team
• Commercial Auto Insurance

Independent Insurance Services offers specialized insurance coverage for IHCA ICAL members through these insurance carriers:

• Allied Insurance Company
• CNA Insurance Company
• EMC Insurance Companies
• GuideOne Insurance Company
• Midwest Medical Insurance Company
• Iowa Long Term Care Risk Management Association
• NSI-West Bend Mutual
• United Fire & Casualty Company
• Argent
• United Heartland Insurance Company

Contact Information
Lance Horbach is Managing Director of the Independent Insurance Services' ECSI endorsed LTC insurance and risk management program. Lance has over 11 years experience focusing on highly-regulated and complex insurance risks. He is recognized statewide as an authority on medical liability reforms and workers compensation. For further information on the Independent Insurance Services LTC insurance program, please contact Lance at 641.752.4618.